Thomas Cook Airlines » B757-200 » User reviews

uxb36074 flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (22/09/2011 15:55)

simdog's_lj flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (12/09/2011 11:54)

Birmnigham to Rhodes 18th June 2011 & RHO - BHX 3rd July 2011.

Both of these flights left on time and we found the seats perfectly comfortable and spacious for us (5 ft. 7ins & 5 ft. 8 ins). The food was normal plane food but I quite like it so I was happy with what we got. Cabin crew were very friendly and were kept busy for the whole flight. There wasn't any in-flight entertainment but I just listened to my iPod and read a book. Drinks prices are high but they are with every airline. Overall, a good set of flights.

loeb247 flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (10/09/2011 12:57)

geordieflyer flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (30/06/2011 17:50)

The most uncomfortable flight of my life.... and i've flown a lot and can normally sleep anywhere.

Also, thomas cook should be more carefull as to which lease aircraft they hire for the season as the one in question was in such a bad state inside that it really does bring their name down even further.

hi292dc6 flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (23/04/2011 06:54)

Flew Manchester - Arrecife outbound 10th April with a 9 hour delay and little information!! Plane had an engine problem on arrival the night before and our departure at 0700 was delayed, the plane was not even towed for engine runs until 0800 and then we finally got airborne on a substitute plane! We were then served the "all day breakfast" - what a joke, the crew were terrible but had only just come on shift, the service was awful, terrible seats and very cramped - no apologies for the seating just the delay.. By contrast the return journey a week later on G-JMCE, the seating was better and the crew excellent. All in all I would mark Thomas Cook Airlines down as a never again experience after two terrible journies in a year.

tripoli56 flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (17/11/2010 15:45)

Recent golden wedding holiday sept 18,2010 to Rhodes ex Gatwick.

Frequent requests for disabled assistance were ignored at Gatwick and Rhodes.

Extra leg room seats paid for, but not provided on the return flight. Instead I was allocated a seat at the rear of the aircraft. I am 5ft 11in tall and I could not get into the seat to sit down.

The flight had been delayed and it was 0230. I was told that I had to fasten my seat belt or the aircraft could not leave. I had to sit sideways and place my feet in the space where my wife's feet should be.

Although I was able to prove I had paid for extra leg room a steward stated very loudly in front of other passengers that I had not. I was then moved forward to an aisle seat, again I could not get my legs into the seat and had to spend four hours with my legs in the aisle with other passengers climbing over me.

A totally awful experience from beginning to end. A golden wedding celebration ruined.

There is a frightening consequence to this story. If passengers are trapped in seats with no room to move, the pre-flight pantomime pointing to escape doors etc. is totally irrelevant.

In the case of an emergency, two thirds of the passengers will remain trapped in their seats and not escape the aircraft. How do you establish the required brace position with your seat upright, feet together, seat belt fastened? Lean forward and head down ( READ THE SAFETY PAMPHLET THATS IN FRONT OF YOUR FACE) if you cannot get your legs into the seat while the aircraft is still on the ground prior to take off?

Thomas Cook responded to my complaint with a voucher for a seat with extra leg room on my next flight.

These flights are not even cattle class anyone transporting cattle like this would face prosecution.

teggs10 flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (06/10/2010 14:22)

Flew Thomas Cook from Manchester to Antalya. Seats were easily the most cramped I've ever come across anywhere. I'm 6' 1" and average weight, but I've never felt so uncomfortable on a flight and I couldn't even read a book when the person in front reclined their seat.

Paid to get extra leg room on return flight, but the benefit of having extra leg room was greatly reduced by the constant procession of people striding across to get to reach one of the far too few toilet facilities. I will never fly with this airline again unless they increase seat pitch and width.

FOCUSVON flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (15/08/2010 11:49)

Thomas cook must be the worst airline for legroom, Extra legroom seats are essential on these planes if you are travelling more than 3 hours.

Eddiema flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (05/04/2010 16:54)

We have flown with Thomas Cook on several occasions, especially to Canada. The flights to Canada are extremely good; very comfortable, extra leg room, and good value. In addition, the flights are not too crowded.

travelingman flew Thomas Cook Airlines Short/medium-haul, on a B757-200 (05/02/2010 21:42)

Traveled with Thomas Cook 16/01/10 and 23/01/10. Rating; worst ever flight! for comfort. Cabin-designed hand luggage rejected as such at check-in £80 excess charged. Same piece of luggage accepted with every former flight and Airline(24 former return flights).

Traveled on a T/C Boeing 757-200. seated on seats 30 E&F outward and 30 A&B inbound. These are bulk head seats that back on to lavatories mid aircraft. There is NO recline in these seats. Passengers directly in front can recline and do so to gain a meagre degree of comfort on what was a 4.5 hour flight. However at only 5ft 8" my head was only 9 inches from the headrest in front.

There is absolutely NO leg room and my knees were jammed into the front back rest. Should you drop an item on the floor during a flight it cannot not be retrieved unless you move adjacent passengers out of their seats. Eating during a flight would be impossible unless you are a child, your dining table would be resting on your torso and there would be no arm movement. Astronaut food of the liquidized variety is the only solution. The most important point however would be the release of the under seat life jacket stowed under your seat as this would be virtually impossible in the seated position. The Cabin crew when questioned on this matter are very defensive and very quickly quote Civil aviation guidelines. If you are looking forward to your trip or vacation, take my advice don't let Thomas Cook ruin it by their disregard for customer care I have informed the Group CEO and am still awaiting a reply.

Thomas Cook used be a byword for travel expertise. I DON'T THINK SO. Ryanair for us next time at least you know what you will get. One last thing - the inflight entertaiment wasn't functioning. The cabin-designed hand luggage I paid excess on was damaged beyond use.

Well done TC.