Jet2 » Economy » User reviews

tin2112 flew Jet2 Economy, on a B757-200 (12/12/2011 12:02)

Worst Airline in the world"

I have flown all over the world but have never experienced such poor customer service as I had with Jet2. My flight to and from Palma was delayed 7hrs out and 5hrs on the way back, none of the Jet2 staff or their handling agent where any help and wasn’t till they had all of us on the flight demanded a response did we get any answers…little too late and very poor.

To top it all, on our late return my baggage was damaged and a lot of my clothes missing, I am still fighting with them for compensation with them trying to get out of it. I have written to them twice, phoned with no positive outcome to date…so be warned … I have since flown many times to Palma with BMI baby …far better company and a more professional and customer service approach …So Jet2 Never again Very poor Airlin

GALANMcLEAN flew Jet2 Economy, on a B737-300 (21/10/2011 15:12)

smirky2004 flew Jet2 Economy, on a B737-300 (29/03/2011 16:09)

Flew Jet2 last september. The plane was clean in pre-upgrade seats. The airline was very good and the cabin crew were always to hand. Great service and flight. Overall will be using again sometime soon.

TomLeeds flew Jet2 Economy, on a B757-200 (31/10/2009 16:54)

We were flying from Leeds/Bradford Airport to Malaga on Friday 23rd until Friday 30th of October 2009.

As there were four of us we only took two bags, fine outbound into Malaga but inbound into Leeds/Bradford they wanted €55 for extra baggage. We had added nothing into our suitcases and we had to take out 3 towels and 4 shirts so that the bags would be under the 44kg baggage allowance. We were 0.5kgs over the allowance and the check-in assistant was determined to get it under. Boarding in Leeds was great, although we didn't have the air bridge on stand 8, everyone boarded quickly and we got off on-time.

The boarding in Malaga was 'ok' as the 757 had the air bridge on the door at the very front of the aircraft, so they called out seat numbers for boarding, but I have to say, was quick and again got away on time. The seats were perfect, in the middle of the aircraft and this is where we always sit and enjoy doing so. The service and punctuality was great, all staff were smiling, helpful and went out of their way to satisfy the passengers. Food and Drink was also great, a wide variety and tasty as well. As this was a short-haul service, we didn't sleep, although the seats were very comfortable and not to bulgy. We flew out to Malaga on G-LSAJ, which was bought from TUI, so was clean, comfortable and quiet. On our return flight we flew back on G-LSAI, which was bought from a Chinese Airline. You could tell, badly.

The aircraft was falling to pieces, dirty; trays, seats, walls and arm-rests. When we arrived back in Leeds, we were surprised not to see a Thomson 737-800 on an air bridge which should have arrived from Corfu, but as we landed early it was just behind us. Very Predictable Thomson, always on-time/early. We got an air bridge, Stand 8 and Thomson took Stand 7, next to us. We were already dis-embarking the aircraft when Thomson's air-bridge was just being fitted, but once we got into the arrivals hall, Thomson's luggage was already going through and only when all the Thomson passengers had left the baggage-reclaim area, did our baggage start to come through.

Maybe Jet2 should spend more of the £32Million Profit they have received on; Updating Aircraft and making sure they are clean, providing a better service in some sectors - e.g. Baggage and Checking-In staff abroad and talking to Leeds/Bradford Airport about favouritism towards airlines which pay more, so they receive a quicker service that an airline who is based there.