Delta » Business Elite (business) » User reviews

collie1228 flew Delta Business Elite (business), on a B777-200LR (16/04/2012 20:32)

I've been flying business class for over thirty years, and Delta's 777LR service from Detroit to Inchon, Korea was outstanding.

I love the new seat, and plan to schedule all of my future flights to Asia on this plane. I fly United sometimes, but have now sworn off their old, tired 777's to Asia and South America. I don't know how they get away with charging full price for those tired planes and dinosaur service.

Delta is doing it right. I can see that a tall person might not like the new seat, but since I'm of average height and weight, I fit into it nicely. The food and wine service was very good as well.

MarthaGeorge1 flew Delta Business Elite (business), on a B767-400ER Transatlantic (30/01/2012 10:02)

Skyteam lounge ¬– pleasant, spacious, plenty of seating and available work stations. A decent coffee & bar etc, nice hot & cold breakfast buffet, which got changed to lunch while I was there. But the Clarins spa wasn’t open for complimentary treatments, because the therapist was “on a course”, I was told.
(A welcome touch on return journey was 1 hour at Yotel cabin in T4 to shower & freshen up before meetings in town).

Seating: I was in 7D – a neat staggered layout means you get window and aisle, with no-one beside you. The window seats (A & D) definitely like the best bet – of the D side, the odd numbers are slightly nicer as you’re by the window, with your side table between you and the aisle. Does go to full-flatbed, but the cubby hole for your feet is a little cramped. Lots of space of magazines, drinks, work stuff etc on the table beside me

Service: cabin staff very friendly, not as slick and efficient as other airlines. I was given champagne (after asking) before takeoff and my coat taken and hung-up. At one point during the flight I had to ring my call bell three times before anyone eventually came to see me. And a stewardess tipped someone’s drink all over me. Luckily most of it went on the blanket – she was extremely apologetic.

IFE: the on-demand system kept breaking down and had to be re-booted twice. Fairly good choice of movies, but sound was lousy – distracting crackling. I ended up watching ‘The Killing’ on my iPad.

Food and drink: Some good French wine, the salad was nice & fresh, everything reasonable but not exceptional. The hot breakfast bagel was a mistake, I should’ve had the granola.

Punctuality: I’ve given a high mark for this because, after the usual shambolic traffic jam taxiing round Heathrow for 45 minutes & taking off nearly 1 hour late, Delta made up for it & we landed nearly on time. Of course we lost it all again schlepping through the special hell of US customs/immigration at Hartsfield-Jackson Atlanta airport – but that’s not Delta’s fault!

Baggage: no big deal, but on the flight home (back at LHR), myself and a couple of colleagues’ bags with the big yellow business-class priority tags resplendent on them, were practically last on the carousel.

fradkg2 flew Delta Business Elite (business), on a B767-400ER Transatlantic (14/08/2011 20:01)

expertflyer1 flew Delta Business Elite (business), on a B767-300ER (13/07/2011 01:17)

This flight was from LAS to ATL and was a 3 hour flight. This first class was just fine for a 3 hour flight, the foot room was fine, had great width and pitch. Had personal TV's, a meal and snacks, the service was good!

expertflyer1 flew Delta Business Elite (business), on a A330-300 (ex-Northwest) (13/07/2011 00:51)

I flew from MSP to HNL an eight and a half hour flight and truthfully i did not want it to end. I'm not lying, with lie-flat seats, personal TV's (AVOD), and lumbar support that could be made to give you a massage. There were two meals on this flight that were fairly excellent. Snacks and drinks were also given on this flight, then after dinner a ice cream sunday was made for us. I was able to watch two movies, watch TV and play games during this flight. The flight attendants almost did not take a break the entire time, they worked so hard, and were very gracious of the thanks I gave them after we deplaned.

DerekWoods flew Delta Business Elite (business), on a B767-400ER Transatlantic (11/02/2011 14:11)

My wife and I have nothing but praise for our overnight Business Elite Class flight from Atlanta to Manchester UK, in particular the attention of the hostesses was exemplary.

We enjoyed the wine (far superior to that served in coach class), the food and the seating, despite facing the bulkhead.

Sleeping was good but could be improved still.

I commended the staff on its ability to anticipate one's needs, overall a thoroughly enjoyable experience, to be recommended.

peterandrew62 flew Delta Business Elite (business), on a A330-300 (ex-Northwest) (28/12/2010 09:42)

Arrived in good time having checked in on line in the hotel, very short queue and bags were through checked to London, as we were in transit in Atlanta. Were told we could use the sky team lounge as were connecting on to an international flight. Security was slow but the staff were polite and thorough. After shops settled in the lounge. The lounge was spacious with good views of the runaway, there was a reasonable ranges of snacks and beverages, but reading matter was poor. Headed to the gate and boarded promptly.

Seating was 2 2 2 we were on the right hand side, a pre departure drink was offered. Push back was delayed over 30 minutes due to problems loading the cargo, the captain kept us up dated. Lunch was a choice of chicken salad or beef sandwich, I asked if something else could be found as I don't eat red meat, I was asked if I ate dairy or seafood, but reminded about ordering a vegetarian option. My experience of vegetarian meals in America made me reluctant to do this after previous experiences.

Once airborne drinks orders were taken and my meal was a good selection of cheeses with salad and desert. Drinks were offered and the crew proved polite and helpful. We didn't really make up the time and arrived around 30 minutes late.

One of the flight attendants went around all the business class seats and thanked us all for flying with Delta. Disembarkment was prompt.

peterandrew62 flew Delta Business Elite (business), on a B767-400ER Transatlantic (18/12/2010 14:42)

Arrived in good time for check in the day after the explosives were found at East Midlands Airport.

Though check in slow as there was a single member of staff checking us in, who was trying to get additional help, ESTA checks were also completed.

Through fast track and after some shopping settled in the Skyteam lounge, there was a plentiful amount of food and drinks.

Boarding had just started at gate 9, a small further security check and were welcomed on board.

We were seated in the middle in a 1-2-1 formation. Champagne was offered and meal requests taken.

Push back was about 5 minutes early and following a short taxi take off was about 15 minutes later, good by Heathrow standards.

Warm nuts and a gin and tonic was enjoyed before the lunch which consisted of scallops, salad and a filling pasta with tomato sauce and parmesan. Ice cream and other deserts including cheese was offered. Wine choice were a New Zealand sauvignon and an American Chardonnay.

After lunch relaxed in the fully flat bed and had a good doze (I don't usually sleep well on planes), but missed the hot cookie which my friend enjoyed. A second meal was offered which was a plentiful salad with goats cheese (the chicken was removed as requested).

The service was pleasant, although my friend had a very attentive female attendant who kept topping up her champagne.

Arrival was slightly early and we exited from the front to a short queue at immigration. Priority tagged bags arrived early and we headed for Manhattan.

Sameerabbasi flew Delta Business Elite (business), on a B757-200ER Transatlantic (29/12/2009 13:55)

I flew on BusinessElite on the Ex TWA B757 ETOPS from New York JFK to Zurich Kloten. The service was exceptional.