Austrian Airlines » B777-200ER » User reviews

Travellingbiker flew Austrian Airlines Business (long-haul), on a B777-200ER (23/08/2011 04:42)

From Vienna to Tokyo 1st August in Business.

The Austrian lounge was a little small and almost no english language reading material. Boarding was scrappy, no priority announcement or gate. The cabin staff were divided between Japanese and Austrian staff who seem to work along stricktly racial lines, The Japanese staff worked the Japanese clients for the most part and appeared most attentive. The Austrian staff worked the Europeans and were slack, lazy and rude.

The aircraft was full and I was in a window seat. At one point I called for a glass of water as the person next to me was asleep and was told that there was water available in the galley and I should get it myself. The stewardess woke up my neighbor while telling me this by leaning on his seat back. We both went back to get a drink and there was a quarter of a bottle of water, 2 packs of peanuts and nobody to be found anywhere. We had to go searching for the attendant who begrudgingly put another bottle of water in the rear galley. This was the pattern throughout the trip, the Austrian staff avoided any eye contact and rushed through the cabin whereas the Japanese staff did all the work.

That said the food was probably the best that I have ever had on any flight, the chef service and food is simply brilliant but very much let down by the poor waiting service.

doctorjosh flew Austrian Airlines Business (long-haul), on a B777-200ER (25/07/2010 12:35)

Flew NRT-VIE-BKK on the B777-200 in Business. NRT-VIE was on time but VIE-BKK was slightly delayed. Priority boarding was honoured on both sectors. The seats are quite comfortable with good width and pitch. They are angled lie-flat and not that comfortable for sleeping in the fully flat or sleep position. However, I discovered that with a little adjustment towards the cradle or relax position, the seat was extremely comfortable and provided me with the best sleep I've ever gotten in the air! The pillows and blankets were also very nice and made a significant contribution towards getting a good night's sleep. The on-board catering was excellent on both sectors and the on-board chef provided a nice touch to the whole dining experience. Flight attendants on both sectors were friendly and attentive. Unfortunately, the IFE system was terrible with no AVOD and the picture quality of the movies very poor. The selection of movies was also very limited. The flagship lounge in VIE was reasonably sized but the selection of food was disappointing. Business class passengers can use the ANA lounge in NRT, which was excellent. Overall, a good product which would almost be perfect if the IFE was on par with those of the SEA carriers. For an overnight flight, I would not hesitate to fly with them again.

iloveONEWORLD flew Austrian Airlines Business (long-haul), on a B777-200ER (09/07/2010 19:44)

I love Austrian airlines

CaspianTaylor flew Austrian Airlines Economy (long-haul), on a B777-200ER (09/07/2010 19:41)

GREAT AIRLINE, GREAT SERVICE, GREAT EVERYTHING!!!!!!!!!!

stefanZingg flew Austrian Airlines Business (long-haul), on a B777-200ER (08/02/2010 11:09)

Boarding is a problem when you sitting in 2nd part of the business class. Parallel boarding with Y-class Very personal service. Good service and friendly crew. Seats are old and screen is to small