Austrian Airlines » A320 » User reviews

athomeagain flew Austrian Airlines Economy, on a A320 (22/02/2010 17:48)

Distance between seats is absolutely di minimis on the A320 for almost all passengers.

For my 12 year-old son, in 23A, it was worse. The seat in front of him was broken. Not only could it not lock in upright position, it leaned farther back than a normal seat. My son had no knee room at all.

My seat, it turned out, was also defective. It locked in upright, but only after I grabbed the seat-back and pulled it up.

Two of the flight attendants were reasonably helpful, one was awful, the last horrendous. Her only tone of voice was a screeching yell – worse for those who were trying to sleep than for me. The PA system was blazingly loud.

The meal was mediocre. Boarding was a mess and we left the gate, at 7:00 in the morning, 15 minutes late.

I entered my Continental FF# when I bought my ticket on the Austrian site, but they didn’t have a record when we checked in for our connection. We had to convince the agent that Continental was now, also, a part of Star Alliance.

Oh, did I mention they lost one of our bags at our connection and, six hours after arrival we're still awaiting a status update.

There have been worse travel experiences and we landed on time but, it’s safe to say, we’ll be avoiding Austrian whenever we can.