Aer Lingus » Economy (short haul) » User reviews

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (01/11/2011 23:23)

DUB-CDG-DUB (Economy )

Booking and check in

www.aerlingus.com is an easy site to navigate and selecting flights for my preferred dates and times was no trouble. Aer Lingus offer an advance check-in facility up to 30 days before travel. This, however is available only if one has availed of seat selection. This costs 5euro for the majority of seats. Front rows are 10euro, and exit rows 15euro.

I chose 1D for both flights and duly paid 20euro. I proceeded to use advance check-in for my outbound flight and printed my boarding pass. I then tried to repeat the process for my outbound flight……but www.aerlingus.com wouldn’t allow me to do so. I tried to call the Aer Lingus internet help desk but after 20 minutes on hold grew weary of the growing call charges and disconnected.

I made several subsequent attempts to use the advance check in for my return flight but the system steadfastly refused to allow it. I was only able to check in the day before travel when I used the normal on-line check in facility. I was a little annoyed at being induced to pay the cost of seat selection for the privilege of using advance check in only to find that the aer lingus website would not allow me to do so. My email to Aer Lingus remains unanswered.

I arrived at Dublin Terminal 2 just after 5.00am for my 7.00am flight and proceeded straight to security.There was a small number of passengers and I was airside within a minute.

There is a good range of shops and cafes, most of which open around 5.00am to cater for the early birds.

Lounge (Dublin)

The new Gold Circle Lounge in Dublin T2 is open to non members for 25euro, which can be booked on line or paid at the lounge. It is a large two storey area with good views of the apron. Upstairs is a quiet area and has shower suites, which is a vast improvement on the previous lounge in T1.

The food on offer early morning consists of:

• Fresh fruit salad
• Breads, scones, pastries
• Cereals
• Yogurts
• Cheese, crackers
• Biscuits,
• Muffins

A full range of soft & alcoholic drinks is available along with decent orange juice and coffee. All in all there is a good continental breakfast on offer.

Newspapers and magazines are available as well as internet access for those wishing to work.

It is a short walk from the lounge to the boarding area. There are many flight information screens throughout the lounge, and as soon as I saw my flight show “boarding” I proceeded to the gate, a walk of 2/3 minutes.

Boarding

Boarding is through an airbridge and rearmost rows are called first to minimize delays.

As I got to the gate, I was amazed to find that my flight had become “last call” and my name was amongst three being called for “immediate boarding”. This surely indicates a communication problem as only a couple of minutes separated “boarding” and “last call”.

The Airbus 320 was immaculate and cabin crew warmly welcomed passengers. All Aer Lingus short haul aircraft are economy class and seats are configured 3-3. The seats are dark blue leather with adjustable headrests. Having selected row 1 there was no seatback in front of me, which I particularly like.

Inflight

The Captain gave a brief welcome and details of flight times, followed by a safety announcement from the cabin crew. We pushed back on time and were airborne quickly.

Aer Lingus offer a “Skycafe” which offers a good range of snacks and drinks. I had a breakfast, which for 9euro consisted of:

• Bacon
• Sausages
• Black & white pudding
• Tomato
• Hash brown potato
• Bread
• Juice
• Tea/coffee

We landed in Paris CDG T1 at 0940am . After a short taxi we were on stand and deplaned into T1 through an airbridge.

Return Check in and security

Having my boarding pass already printed, I went directly to security at CDG T1 and was processed very quickly. I was airside within 5 minutes.

Lounge Paris

Not being a Gold Circle member I had the option to access the Salon Icare Lounge for a fee (30euro). This cannot be booked through Aer Lingus and is paid at lounge reception.

Only a small range of food is on offer:

• Crisps
• Nuts
• Biscuits
• Cake
• Sandwiches (very small amount)
• Beer and soft drinks are self service, however wines, spirits are served by staff.

• I enjoyed a couple of glasses of champagne whilst reading some of the many newspapers on offer.

Boarding

There is a short walk from the lounge to the Aer Lingus boarding area. Here there is a small duty free shop and café.

The 9.35pm flight began to board shortly after 9.00pm. Boarding was by rows, and was quite efficient.

This Airbus 320 was configured in full economy mode, all seats 3-3 and identical to that of the outbound flight.

After a welcome announcement from the Captain, the cabin crew gave a safety demonstration which was repeated in French.

We pushed back shortly after our scheduled time, and were airborne shortly afterwards.

I availed of a well filled toasted ham and cheese sandwich which was a reasonable 5 euro.

Conclusion

A very impressive return flight. Excellent service on board, which is the norm for Aer Lingus. However, I remain concerned at the failure of Aer Lingus to address the issues I raised regarding my being induced to pay for seat selection in order to use the advance check-in facility only to find this denied to me.

JohnDub flew Aer Lingus Economy, on a A330-301 (09/09/2011 11:04)

Having just returned from a stay in Boston I can say I was most impressed with the Aer Lingus long haul service. I travel to the US every six months or so and they have never failed to impress.

From check in to baggage delivery the transition from ground to air and back to ground again was seamless thanks to the service from the excellent staff.

We checked in at DUB on August 25th for the EI137. The Q was quite lenghty, however all the EI desks where manned and so we moved along quite quickly. Once check in was complete I moved airside via a very quick and not unpleasent security screening. At this point the only draw back is that the EI GC lounge, whilst located airside, is situated before US customs and homeland security. Once you clear customs you have effectively entered the US and cannot return to the "public area" of the airside zone. Given that the wait times here can be long I did not get the oppertunity to test drive the new lounge.

Boarding was prompt and efficient and performed in the usual EI way, Gold Circle, Premium, special assitance and families first and then by row number from the rear.

Boarding our A330-300 EI-DUO was performed by warm, welcoming and pleasent cabin crew. Having found seat 33a I settled in quickly with plenty of leg space and a decent pillow and blanket.

We pushed back spot on time and where airbourne after a short taxi. The flight itself was mostly full but this did not deter the cabin crew from providing excellent inflight service. The meal served, roast chicken with fresh country veg, gravy and potatos with a side of crackers, cheese, cheesecake and a roll went down very well with a white wine. After the meal it was time to relax and enjoy the on demand IFE which was up to date, offered variety and done the job quite sufficiently.

The Westbound services no longer offer duty free service due to, as I mentioned above, you have clearded US customs in DUB before boarding. The flight itself was smooth and comfortable.

On landing in BOS we de boarded quite quickly at Terminal E. It was here that I noticed the massive benefit of clearing customs in DUB as I was treated as a domestic arrival, negating the required wait for passport control, customs and homeland security and proceeded directly to the baggage hall which is almost kerbside. Within minutes the bags where off loaded and I was well on my way downtown a good 15 minutes before we had been scheduled to land.

Having run into Hurricane Irene and felt the force of her wrath whilst in the Boston area I had some concern regarding my return flight as only the previous day my flight to JFK had been cancelled by another carrier. I need not have been concerned as EI kept me well up speed on developments by SMS and Email.

When August 31st arrived I headed back to Logan to checkin for my EI136 to DUB. The Aer Lingus desks where quite busy but there seemed to be an abundance of staff on hand to cope. The wait times where some what extended, but this was to be expected given that for the previous two days the twice daily services from BOS to DUB had been cancelled, in essence there was the equivalent of 5 flights checking in at one time. The Q none the less moved relatively quickly. Once my bags where gone I headed outside for a final nicotene fix before heading airside.

The TSA staff in BOS are to be commended, depsite dealing with tired, delayed, frustrated passengers (and me!) they executed there jobs in such a way that made everyone feel a little better. They where friendly, curtious and professional.

In the airside secition of Logan Terminal E there is the usual airport offering of cafés, bars, and eateries. Everything from a pub with full meals to Sbarro and S.bucks, in essence something for everyone.

Boarding of EI-DUZ was again on time, swift and efficient. The crew friendly and warm as ever. Its true what they say, when an Irish person boards and EI plane, no matter where in the world you are, you instantly feel like your home again. A very welcome feeling when you've been hiding from a hurricane!

There was a delay of about an hour at this point due to a technical problem which was quickly resolved and the long wait time for pushback clearence due to the increased volume of traffic and back log of flights passing through Logan.

The cabin crew despensed their duties in a friendly and professional way, having made a PA before hand advising anyone who wishes to sleep but also make duty free purchases or receive their meal to leave their tray table down with the boarding card stub visable to indicate to the crew of their wishes, otherwise the crew will pass them by and allow them to rest.

As the flight home essentially followed the trailing edge of Hurricane Irene accross the Atlantic and within a few hundred miles of the growing Hurricane Katia it did from time to time become quite turbulant. However having been previously warned by the captain to expect this no one was taken by surprise by the sudden drops and bouncy castle like motions of our Airbus.

The meal service was performed quickly and quietly with smiles and thank yous from the cabin crew. The aircraft was completely full with some passengers traveling in spare crew jump seats in order to relieve some of the pressure in clearing two days worth of stranded passengers. This this not detract from the professional level of service from the crew.

Despite the departing delay touch down in DUB was only 15 behind the scheduled time, for once we thank Hurricane Irene for her assitance, and passengers with connecting flights from DUB where off loaded first to ensure they where in plenty of time for their connections.

Shortly after we where all off and making our way to GNIB passport control. This was also quick with no Q as was baggage reclaim. I was landside and into a cab with in 30 minutes of landing.

Overall Aer Lingus have done their usual fantastic job and maintained their excellent levels of customer service that you expect from an airline even in the face of adversity.

Fanstic experience that I hope I will be lucky enough to repeat soon.

PJordan flew Aer Lingus (07/09/2011 20:46)

DUB-CDG

Booking and check in

www.aerlingus.com is an easy site to navigate and selecting flights for my preferred dates was no trouble. It is possible to select seats at time of booking (5euro for most seats), and if within 30 days of travel, one can check in and print boarding passes there and then. When travelling with hand baggage only this is a very useful facility and well worth the cost. The benefits this for passengers with checked in baggage is that instead of facing a lengthy queue for check in, one can proceed to the bag drop off desk where there is a much shorter wait.

I arrived at Terminal 2 just after 3pm for my 6.10pm flight and was delighted to find only a short wait for bag drop off. Terminal 2 is new, bright and spacious, and the security area is no exception. I was airside within a few minutes. There is rarely a queue at T2 security. However Dublin Airport have introduced a new membership club targeted at frequent flyers which allows use of the fast track security queue in both terminals. Discounted access to the excellent DAA lounges in included, and in elite tiers, discounted shopping and eating in Dublin Airport. This is a worthwhile new initiative, for further details visit www.airportclub.ie

Airside, there is a good range of shops and cafes where my wife and I whiled away a short time before proceeding to the DAA Lounge

Lounge (Dublin)

Aer Lingus recently opened a new lounge, having previously shared the Dublin Airport Authority lounge. However, on this occasion, we used the DAA lounge. This is quite new, and is bright, spacious with good views of the apron.

There is a good range of snacks:

• Biscuits
• Crackers
• Cheese
• Brown bread
• Hot soup
• Crisps
• Fruit

A full bar service is available with good quality coffee on offer.

There is a business area for those who wish to work, and a good selection of newspapers and magazines.

Boarding

Boarding gates are adjacent to the lounge. Boarding is through an airbridge and rearmost rows are called first to minimize delays. The gate was almost beside the lounge, so we didn’t have far to walk.

The Airbus 320 was immaculate and cabin crew warmly welcomed passengers.

All Aer Lingus short haul flights are economy and seats configured 3-3. Seats are upholstered in navy leather, have adjustable headrests and are adequate for a short flight.

Inflight

The Captain gave a brief welcome and details of flight times, followed by a safety announcement from the cabin crew, in both English and French. The door closed at 6.00pm, pushed back quickly and were airborne at 6.10pm. The expected flight time was an hour and 25 minutes.

There is the option to buy snacks and drinks from the “SkyCafe” and I enjoted a toasted ham & cheese sandwich and red wine.

We landed at 8.20pm (local time) and deplaned quickly.

Baggage collection

The baggage collection area is well signposted in CDG T1, and particularly helpful is the monitors which indicate the precise time when the bags will be available. As it turned out, our bag was delivered at 8.50pm, which was ahead of the scheduled landing time (8.55pm)!

Return Check in and security

Having our boarding passes already printed we went to the desk which doubles as Check-in and bag drop off. The departure time was 9.35pm, but the desks didn’t open until 6.55pm. Once opened, it took scarcely a minute to drop off our bag, and we proceeded to passport control where we were delighted to find absolutely nobody waiting. After a wander around the duty free area, we decided to indulge ourselves and visit the lounge, Salon Icare. This is situated near the duty free area, but before security. One has to allow time to get from the lounge, pass through security and get to the boarding area.

Salon Icare is open to the public for a charge of 30euro. The very friendly gentleman at reception explored every possibility to avoid our having to pay, but none of my airline ffp cards covered this lounge. A very nice gesture, nonetheless. Oncehad we been welcomed into the lounge we were offered champagne, which we gratefully accepted. Wines, spirits and champagne are on offer, but are served by the staff. Soft drinks and beers are self service.

There is a limited range of food on offer: a few sandwiches, biscuits and crisps.

The lounge is quite pleasant and coupled with the very friendly staff is a very nice place to await a flight, and well worth the access fee.

Boarding

Again, the rearmost rows were called first. Our seats 7D &E meant that we were amongst the last to board. As usual we were warmly welcomed by cabin crew. As before, the safety briefing was bilingual, as were subsequent announcements regarding turbulence.

Inflight

Once again, I enjoyed a snack and glass of wine from the skycafe. Cabin crew were very friendly throughout the flight.

Pushback was 9.35pm, and we were airborne at 9.40pm. There was some headwind, and we landed just before 10.20pm. There was a short walk to passport control, where there was a small queue, and we were in the baggage hall by 10.30pm. Our bag was delivered shortly afterwards.

Conclusion

A very impressive return flight. Excellent service, punctuality and good baggage delivery. The sole glitch was the short delay in opening the check in desks at Paris CDG. Both flights were approximately 80% loaded.

Well done Aer Lingus

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (22/08/2011 11:22)

DUB-LHR-DUB

Booking and check in

www.aerlingus.com is an easy site to navigate and selecting flights for my preferred times was no trouble. It is possible to select seats at time of booking (5euro for most seats), and if within 30 days of travel, one can check in and print boarding passes there and then. When travelling with hand baggage only this is a very useful facility and well worth the cost.

I arrived at Terminal 2 just after 5.00am for my 7.30am flight and proceeded straight to security. Terminal 2 is new, bright and spacious, and the security area is no exception. I was airside within a few minutes.

There is a good range of shops and cafes, most of which open around 5.00am to cater for the early birds.

Lounge (Dublin)

Aer Lingus recently opened a new lounge, having previously shared the Dublin Airport Authority lounge. As part of their efforts to promote the lounge, former Gold Circle members are targeted with an offer of a 20% reduction in the entry fee. This is an excellent way to induce passengers to sample the product, and a useful revenue stream too.

The new lounge is over two floors, with full length windows giving a fine view of the apron. There is a water feature spanning the two floors and this is very impressive. Work stations are available and complimentary wifi. There are quiet areas for those who want to relax, and several types of seats. Newspapers are available.

The breakfast offering consisted of fruit, breads, cheese, pastries, cereals, savoury snacks, sandwiches and biscuits. I made a very adequate continental breakfast, with some excellent espresso.

There are toilets and showers in the new lounge with L’occitane toiletries.

The new lounge is vastly improved and well worth the entry fee.

Boarding

Boarding is through an airbridge and rearmost rows are called first to minimize delays. The gate was almost beside the lounge, so I didn’t have far to walk.

The Airbus 320 was immaculate and cabin crew warmly welcomed passengers.

All Aer Lingus short haul flights are economy and seats configured 3-3. Seats are upholstered in navy leather, have adjustable headrests and are adequate for a short flight.

Inflight

The Captain gave a brief welcome and details of flight times, followed by a safety announcement from the cabin crew. We pushed back at and 7.30 and were airborne quickly. There is the option to buy snacks and drinks, but I didn’t avail of this. The flight time was 55 minutes, and we landed beside Terminal 1 leaving a very short taxi to the gate. De-planing was swift, and I was at the Underground station at 9.00am.

Return Check in and security

Having my boarding pass already printed, I went directly to security at Heathrow T1 and was processed very quickly. I was airside within 5 minutes.

Lounge Heathrow

Aer Lingus LHR lounge is adjacent to the departure gates. This has been recently refurbished, has enhanced seating and in lounge toilets (a very welcome improvement!).

There was chicken soup, high quality sandwiches, cheese, biscuits and savoury snacks.

I spent a very pleasant time here relaxing with a nice Merlot and the new Stephen Leather thriller.

Boarding

Again, the rearmost rows were called first. My seat 7D meant that I was amongst the last to board. Pushback was 9.05pm, and after a lengthy taxi, we were airborne at 9.20. The Captain indicated that the flight would be 55 minutes, and we landed just before 10.20pm.

I didn’t avail of the sky café, but bought a couple of trinkets from the “skyshop”.

Conclusion

A very impressive return flight. Excellent service, punctuality and I was particularly impressed with the new Dublin Lounge. It is nice to be able to access the lounge even though I am no longer a regular Aer Lingus passenger. The facility to check in and print boarding passes at time of booking is also a good idea.

Having paid less than 200euro for the return flights (including seat selection and lounge access on both legs) this was marvelous value.

Well done Aer Lingus

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (19/07/2011 20:19)

DUB-BHX-DUB Economy.

Aer Lingus offers low fares with a good level of service, and a very good website for booking. I booked this trip three weeks prior to departure, found navigating the booking facility easy.
After the booking is confirmed, Aer Lingus offer the opportunity to select seats: 5euro for most, 10euro for the first few rows, and 15euro for exit rows. Having taken advantage of this facility, I was presented with a further option: as it was less than 30 days before my flight, I was able to check-in online for both sectors. This I did, and within minutes had my boarding passes printed! What an excellent (and time saving facility).

Aer Lingus use Dublin Airport’s new terminal 2. This is a very pleasant facility with a good range of shops and cafes (both airside and landside). At 5.00am mid-week there was a small queue at security and I was airside in less than 5 minutes.
Aer Lingus used to share a lounge in T2 with Dublin Airport Authority but now has it’s own Gold Circle Lounge, adjacent to the DAA lounge. The latter is open to pax on all Airlines and classes and is a reasonable 20euro paid at the reception desk. At 5.00am, I made a decent continental breakfast with fresh fruit, wholemeal bread, crackers, cheese and biscuits.

Boarding at T2 is through airbridges, and rearmost rows are called first to minimise congestion. The boarding area at T2 is large and airy, and quite a pleasant place to while away the short time prior to boarding.

Unusually, the cabin crew weren’t at all welcoming. Aer Lingus operate a full economy cabin on all short haul routes, with the (A320 ) aircraft configured 3-3. Seats are in dark blue leather and the cabin is always well presented.

The captain informed us that flight time once airborne would be 40 minutes.

In flight service on Aer Lingus is now on a paid for basis. The “Sky cafe” offers a good range and not too expensive, though on such a short flight there is little time to dawdle over the coffee.

After a swift pushback (0635hrs for a planned departure of 0630hts, we were quickly airborne, and we landed at 0725hrs. Within minutes we had deplaned and were bussed to landside very quickly.

Returning from BHX, I arrived at the airport at 5.15pm for my 7.50pm flight. Having already checked in online, I went straight to security where the expected rush hour queue was non-existent. I was airside within minutes. There is a good range of shops and restaurants airside at BHX. I had pre-booked the Servisair executive lounge (a reasonable 18.50euro) which is adjacent to the shopping area.

It is a large bright lounge with a good view of the apron. Crisps, nuts, biscuits, fruit, cake slices are the main food offerings with a full bar service. I enjoyed a couple of glasses of Merlot while reading my book. The sole downside of the lounge is the lack of toilets. Pax have to use the facilities in the main terminal.

The return flight was called at approx 7.30pm, and boarding through front and rear doors was swift. There was a warm welcome from the cabin crew, and we pushed back and were airborne shortly after 7.35.

I enjoyed a toasted sandwich and cold beer from the skycafe, at a reasonable 9.20euro.
The flight time was just over 45 minutes and after a short taxi, we were on stand at 8.30pm. We deplaned almost immediately and had a short walk to passport control which was very swift.

I was pleased to note that Dublin Airport Authority took note of passenger criticism of the lack of signage directing pax to the car park shuttle bus. This has been addressed and new signage is greatly improved. Full marks to Dublin Airport for listening to its customers.

A very pleasant (if short flight). I was very impressed with the opportunity to check-in and print boarding passes at time of booking. Aer Lingus manage to deliver a good service whilst keeping costs low enough to offer very good value fares.

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (28/06/2011 17:29)

DUB-BHX-DUB Economy.

Aer Lingus offers low fares with a good level of service, thus putting the airline a cut above other low cost carriers. This was a mini break for my wife and I, which I decided to do on as small a budget as possible to test the low fares model.

The Aer Lingus website is very user friendly, and in no time at all I had selected my preferred travel dates. I discovered that the company was offering special fares from UK to Ireland. This meant that the taxes and charges were lower when booked as two separate flights, rather than a return journey. For BHX-DUB, the difference was 37Euro if booked as part of a return, or 20.00Pounds if booked one way. Allowing for exchange rates, it saved us over 25euro.The latter option also gave lower charges for checked in baggage and advance seat selection.

On line check-in saves time when travelling with checked in baggage: the bag drop off queue moves much faster than the full check-in queue. Aer Lingus use Dublin Airport’s new terminal 2. This is a very pleasant facility with a good range of shops and cafes (both airside and landside). At 5.00am mid-week there was a small queue at security and we were landside in less than 5 minutes.

Aer Lingus shares a lounge in T2 which is open to non Gold Circle Club members for a fee. I have previously availed of this and thoroughly enjoyed the experience. It is a useful revenue stream for Aer Lingus too. Given the short time before boarding, we didn’t use the lounge this time.

Boarding is through airbridges, and rearmost rows are called first to minimise congestion. As usual, the Airbus A320 was immaculate and cabin crew very welcoming. The captain informed us that flight time once airborne would be 40 minutes.

In flight service on Aer Lingus is now on a paid for basis. The “Sky cafe” offers a good range and not too expensive. My wife and I enjoyed breakfast (9euro each) which consisted of:
• Bacon
• Sausage
• Hash brown
• Tomato
• Black & white pudding
• Orange juice
• Brown bread
• Tea/coffee
Very tasty indeed, although being served within such a short timeframe, it is best to eat up quickly! We were a little surprised to find that the crew didn’t collect our trays, so we had to endure landing with the trays left on tables: not the usual standard from Aer Lingus.

On landing, we deplaned from both front and rear doors which speeded things up considerably. However as we were bussed a short distance to the terminal building, it negated any advantage of paying for front row seats for quick egress.

Returning, I checked in online again. However on reaching BHX, there were only two desks open, operated by Servisair. As it was early, there was no queue and our bag was tagged within a minute or two. Security was very light, and again we were airside within 5 minutes. BHX has a very pleasant airside shopping/eating area with a good range of options. We had pre-booked the Servisair Lounge (37euro). It is a very bright airy lounge with a good range of newspapers and drinks. Food is limited to some biscuits, cakes and crisps. Still, well worth the fee for a relaxing wait. There was a good view of the apron, so we could see our aircraft arriving and parking.

Due to late arrival, our flight was delayed by around 20 minutes, but much of this was made up and we landed only slightly behind schedule. As with the outbound flight, the A320 was spotless and we were warmly welcomed by the cabin crew. On the afternoon flight, we had a sandwich and beer which was just enough for the 40 minutes duration.

On landing, there was a short delay while the airbridge was awaited, and we then faced quite a lengthy walk from the aircraft to passport control. Not one of T2’s best attributes. Passport control was quite swift and we proceeded to the baggage hall, where we waited a further 10 minutes for our bag. Given the time factor and relatively small number of pax waiting for bags, this delay was strange.

The service on board this pair of flights was very good overall. Both flights were about 80% full which is a good sign.

One thing spoilt the return: arriving at T2, we expected to catch the carpark shuttle from the building. This was not possible. Furthermore, there was no signage to inform pax that they had to make the trek to T1 to catch the shuttle: T2 is only a drop off. Given that many pax arrive from long flights with lost of luggage, this is unacceptable. I contacted the Dublin Airport Authority, and found that the lady I spoke to could do nothing except repeat a pre-prepared company policy which did little to allay my concerns. I still await the promised call back.

As a welcome to the tourists (which Dublin Airport so badly needs) this is shameful. Strictly speaking this is not the fault of Aer Lingus, but as the main user of T2, they must be aware of it.

Overall, a very pleasant trip and well done Aer Lingus.

pixelmeister flew Aer Lingus Economy (short haul), on a A320-214 (12/05/2011 15:58)

Shannon - LHR

Taken this flight in the past and found that it can be a variable experience. Theoretically it should be a fairly quick trip as it normally has a following wind.

Gate at Shannon is rudimentary - reminds me of Channel Isles airports at times. Boarding was a quick march across the tarmac and use front or back stairs dependant on seat number. Load was again around the 60% mark. This is the last flight of the day from Shannon to London, so you might expect a slightly higher number on board. Have a sneaking suspicion that I was on the same plane that I came out on. Seats were still grimy, seat back pockets no better than before, general feel that the plane could benefit from a deep clean.

Crew were mixed. Some were chatty, but others were a bit dour - getting toward the end of the day I guess. Flight crew gave us a brief call about flight time. Departure was on time and arrival in LHR was slightly ahead of schedule. Didn't opt for any in-flight catering. Sorry, but coughing up €5 for a sandwich is a bit steep, especially as you can get one plus a drink for that price in the airside departure area. A bottle of water on board is twice the price charged on the ground. Someone needs to look at the pricing policy.

pixelmeister flew Aer Lingus Economy (short haul), on a A320-214 (12/05/2011 15:42)

Flight from LHR to Shannon.

No delays listed at LHR, so I was expecting a prompt departure. This route, even on the first flight of the day ex LHR, tends to be lightly loaded - Shannon isn't high on the business or leisure circuit outside of the holiday season. Load was around the 60% mark. Aisle seat 14D. Boarding was pretty quick. We were all seated and ready to go about 15 minutes before schedule. Pushed back early and took our place in the queue. Flight time was just over an hour.

Good bits. Cabin crew were smiley - but then it was early. Pretty efficient, but not overly in yer face.

Not so good bits. Cabin interior was definitely showing its age. Seats were slightly grimy and padding way beyond its squidge by date, Seat back pocket had some odd detritus in it. Carpets could have done with a deep clean. Plane was serviceable, just felt a bit tacky.

Arrived slightly ahead of schedule (by about 10 mins). Shannon was having a damp squally day (as usual) Why can't they use an airbridge ? The walk from plane to terminal is pretty short, but on a wet day you can get drowned in the time it takes to cross about 100yds of tarmac.

Overall, bearable for a short flight, wouldn't want to be in that plane for a longer stint though.

JohnDub flew Aer Lingus (16/04/2011 11:52)

Having booked a flight for two friends and I to Edinburgh for the weekend, to visit a friend who moved there, I realised Aer Lingus no longer operates the Friday/Sunday evening service from DUB to EDI or return. It is now operated by Aer Arann under the Aer Lingus Regional brand. The aircraft used was an ATR72-500.

Check-in was extremely swift in T1 DUB as most EI flights now operate from T2 so there was no queue. Likewise, there was only a short line at security and I was airside within minutes.

Boarding was by bus and was fairly quick. I think given the size of the aircraft, having only one door, boarding by row number (from one and going back) might be a good idea to look at, as there was some standing around on the ramp involved and quick a scrum inside the small cabin.

Both FA's and flight deck crew where friendly, courteous and professional in the traditional Aer Lingus fashion. The flight was smooth, and on time. However being 6ft2 the ATR cabin can be quite cramped but not an issue on the short UK sectors they are used on.

Even though the AC was full, the in-flight service was quick and efficient. The range of cold snacks and beverages is the same as the usual EI "Sky Café" service, with the exception of hot snacks as there are no ovens fitted on the ATR's, but again it’s not something to worry about due to the very short flight time.

Our landing in EDI was smooth and 15 minutes ahead of schedule. We had de-boarded and were waiting on our luggage within ten minutes of landing due to the short taxi.

Our bags where off-loaded and we were landside and in a cab within 15 minutes of leaving the AC. The only thing I thought very odd was that no-one from the UK border protection service was on duty, allowing PAX to leave the AC and enter the UK unchecked?? But this is not an EI issue.

For once I was also impressed with the BAA facility. Usually arriving or leaving the UK by air is stifled by poor organisation and lack of information, EDI seems to have hit the nail on the head though.

Over all I was very impressed with the Aer Lingus Regional (Diet Aer Lingus) product both in concept and delivery. Once again Aer Lingus have impressed and surpassed expectations.

Well Done!

eirtraveller flew Aer Lingus Premier, on a A330-301 (29/03/2011 16:59)

Dublin-New York in Business (Premier). In short: Aer Lingus provides for a very easy transit from Check-in to boarding and onwards - as you clear US Immigration and Customs in Dublin's new Terminal 2 Airport and arrive as a domestic passenger in the US. This also means you no longer have to collect and re-check your baggage in the US - it will transfer directly to your destination.

Check-in for Business Class is easy and quick, especially as passenger numbers are down at the moment. Heading through Terminal 2 is also seamless: security is speedy (through a dedicated lane) and the ambience is up there with any world-class airport. Think a small Terminal 5 in LHR - in fact it was designed by the same architectural practice.

The Gold Circle Lounge is only just opened, and so not reviewed here, but all reports and pictures suggest something very special - certianly a vast improvement over the older GC Lounges.

The queue through US Immigration is not running smoothly as yet at certain times of the day, with up to an hour's waiting time: this is clearly not acceptable, and I imagine more agents are to be involved shortly.

Boarding is immediate for Biz and CG members, and once on board, everything normally movesd smoothly with Aer Lingus. Unlike some of the bigger airlines, with better hard product, you somehow feel more special with EI, the staff really do treat you like family, without being over-friendly. Apart from one or two grumps, in the years I have flown EI Biz, they're usually fantastic.

Upsides: Staff, wine (not as good as it used to be but still not at all bad), desserts, tea selection, immediacy of service (given usually about half a full 24-seat cabin filled)
Downsides: Seat is not hugely comfortable, for either sitting or sleeping - but still fine once you get the hang of it, main course food is very poor compared with very acceptable appetizers (no peanuts here, there are a delicious selection of cold canapés and hot little samosas etc.)

Arrival is quick - again Biz customers are deplaned first and it's straight through as a domestic passenger.

Overall: the upsides are greater than the downsides, and the price tends to be managable.

Great if you are travellling directly from Ireland, but if I were to originate elsewhere, the hard product would just have to be better. BA's Club World, for instance, or even AF's lie-flats are in a different world.

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (23/03/2011 20:39)

DUB-LHR-DUB

I hadn't yet tried Aer Lingus service since they moved to Terminal 2, preferring BMI. However, I decided to give it a go.

Booking on www.aerlingus.com is an easy process. Being registered on their site ( I was formerly a Gold Circle Prestige cardholder), my details are saved. On-line check-in is possible from 30 hours prior to departure, and in the case of same day return flights, the return leg can be checked-in at the same time. Or rather, that used to be the case.

Now only the individual flight less than 30 hours prior to departure can be checked in online.

However, there is a new feature: Advance check-in: this is available for flights between 30 days and 24hours prior to departure. My return flight fitted into this category. Pax must have availed of advance seat selection to use this feature, so I decided to pay the fee and have both flights checked in.

Not so. Despite paying the required seat selection fee, the website steadfastly refused to allow me to check in for my return flight. I had to return to my pc later to complete the process. This is a Ryanair type of stunt and not one which I expect from a carrier of Aer lingus status.

Interestingly, my email to Aer Lingus (their Loyalty section!!!) remains unacknowledged and unresponded to two daya later!

Dublin Airport Termnal 2 is a large airy building and used mainly be Aer Lingus and Transatlantic carriers. Security was relatively swift, and there was a good range of airside shops and cafes. The Aer Lingus lounge in T2 is shared with Dublin Airport Authority, Skyteam. It is a large room with full length windows overlooking the apron. There is a good range of snacks and beverages, business area and a quiet area with large comfy armchairs.

My flight departed from gater 407 which was a short walk from the lounge. The AIRBUS 320 was immaculate with navy leather seats and grey carpets. Cabin crew were very friendly, and after a brief announcement, we pushed back precisely at 9.00am, landing in LHR AT 1005AM.

The service is a paid for system, and I enjoyed my fry-up with coffee and juice; a good price at 9.00euros.

I arrived at LHR early for my return flight. I had paid for lounge access for both flights. 20Euros each, which I feel is good value, and a useful revenue stream for Aer Lingus.

The LHR T1 lounge is beside the departure gates and this is much more convenient than BMI. I hadn't been in this lounge for many months and was amazed at the excellent refurbishment: truly a transformation. Browns, beige, light blues and greens make it a very pleasant place to while away the time. Restrooms of a high quality have been added as wel as a business centre (from whivh I am taking advantage of compimentary internet access to write this review!).

Soup and sandwiches are now available and are of good quality. There is a good range of shacks and beverages on offer. Sadly, my 2045 flight is delayed to 2230hrs, but given the facilities here it is not a major issue. One important detail is that the very friendly lady at the reception once again wears the Aer Lingus uniform.

Overall this was a very pleasant return flight, delays notwithstanding. Aer Lingus frontline staff are truly excellent, as always.

However what let the side down was the appalling indifference to my query about being charged for a seat selection which I was told (by the Aer Lingus website) was mandatory to avail of check-in at that particular time.

This is a recurring issue with Aer Lingus, and one of the reasons I am now a BMI Diamond Club Gold card holder, having once being Aer Lingus Prestige.

The facility to pay for lounge access is excellent, particularly when there is a long delay.

pixelmeister flew Aer Lingus (04/03/2011 11:39)

Day trip to Shannon started well. Arrived at LHR having checked in online the night before. Seat allocated was aisle, two back from the over wing exit rows.

Security for UK nationals flying to Ireland is interesting - you only need to show photo-id, so I was travelling on my driving licence. Gate area at LHR was pretty heaving with passengers waiting for flights. Boarding was on time and via usual airbridge.

Shannon has three flights a day from LHR, the first departing at 10:05am and that was what I was on. Flight time was estimated at just over 90 minutes.

Cabin crew were cheery. I found my seat and was settling in when I was asked if I would mind moving to the over wing exit row seat. Turns out that no one had opted to pay the extra for these so four of us were asked to occupy them. Great !
Lots of room to spread out. I couldn't believe my luck. Pretty uneventful flight. Cabin crew whizzed through with the food trolley. Bit early for a meal really, so I declined. I'm also slightly resentful of paying 5 euros for a sandwich that I could purchase for £3 airside at LHR. I'd also picked up a bottle of water at LHR as I knew that Aer Lingus charge for food and beverages on board. Plane was lightly loaded - about 40% capacity probably. Arrival at SNN was on time.

Slightly bemused by the steps fore and aft for disembarking. As I only had hand luggage I cleared customs really quickly. Aer Lingus staff at the terminal were really helpful and suggested that I check in for the return flight before leaving the building. All told a pleasant experience.

pixelmeister flew Aer Lingus (04/03/2011 11:18)

Flight from Shannon to LHR was due to depart at 17:10, but there was a delay of over half an hour. Shannon isn't the best airport to be stuck in and the gate area is draughty. We all trooped down in plenty of time for boarding - the gate was due to close at 16:45. Trouble was that the plane was still enroute from LHR. No delay showing on the boards though. Plane eventually turned up at around 17:20. Swiftish turnaround and then we were all walking out to the tarmac on a wet and windy evening. So not a good start. Once on board I found my seat 22D. About half way down the plane, just short of the exit row seats. Plane was about half full. Cabin crew were OK. Not exactly fired up with enthusiasm. Because of the weather the seat belt sign was on for most of the 90 minute trip. One round of the food trolley. I'm not that keen on paying 5 euros for a sandwich so passed on it. Arrived at LHR about half an hour later than planned - no opportunity to make up time on the sector. I had no luggage so it was a brisk walk out of the terminal.

mmolloy flew Aer Lingus Economy (short haul), on a A320-214 (25/11/2010 12:35)

Flew to Heathrow T1 from Dublin at 1830 on a Sunday evening. Self-check in at Aer Lingus kiosks was quick and easy.

As usual, a bit of a queue at security but didn't take too long to get through - note that they ask you to take umbrellas out. Boarding was from Gate 303 near the Gold Circle lounge at 1800, and was well organised. Flight took off on time.

The A320 was all-economy and configured 3-3 (ABC-DEF) - I was in 28B. The seat was comfy - dark blue leather with a headrest, and reclines through a button in the armrest. Note that seats in the back row (29) have no room for recline. The legroom was decent - the exit rows are 12 and 13 and offer a bit more. Cabin crew were friendly and offered a paid-for food and drink service - I didn't have anything but you can get sandwiches for 5 euro, tea, coffee or water 2.50 euro, beer 4 euro.

Landed into Heathrow T1 early at 1935 and out of the airport quickly - an ideal way to get back from Dublin and no complaints.

mmolloy flew Aer Lingus Economy (short haul), on a A320-214 (25/11/2010 12:16)

Flew to Dublin from Heathrow T1 at 0850 on a Saturday morning. T1 quiet and self-check in at Aer Lingus kiosks was simple. Through security quickly but Gate 82 was a bit of a walk. Boarded slightly late at 0840 and took off about 0915. The A320 was all-economy and configured 3-3 (ABC-DEF) - I was in 5C.

The seat was comfy - dark blue leather with a headrest, and reclines through a button in the armrest. The legroom was decent - the exit rows are 12 and 13 and offer a little more. Staff were friendly and relaxed, to the point that they barely checked my boarding pass when I got on the plane.

There was a paid-for food and drink service - I didn't eat but you can get a full breakfast for 9 euro (sausages, bacon, black and white pudding, tomato, hash brown, bread, orange juice and hot drink), sandwiches for 5 euro, tea, coffee or water 2.50 euro, beer 4 euro. Landed into Dublin T1 a few minutes late at 1010, off the plane quickly and a bit of a queue at immigration but through in about five minutes.

Overall - good short-haul service, comfy seat and no complaints.

PJordan flew Aer Lingus Economy (short haul), on a A330-301 (12/10/2010 01:37)

Dub - JFK Economy.

I booked this one way flight on line using Aer Lingus website. I wanted to stop off in New York for 3 nights on-route to Orlando, but Aer lingus website will not allow a break of journey. Neither will their call centre. The fact that the company was losing two fare paying passengers didn't seem to matter. Recession in the airline industry...............what recession!

When making a transatlantic booking on line, complimentary seat selection is offered: I chose 14A & C. This is near the door (and on the same side) which allows for swift boarding and deplaning.

I also took up the offer of lounge access at Dublin for 20euro per head.

Arriving at Dublin airport, I was pleased to find a very small queue at the bag drop off, Within minutes our bags were taken and we joined the queue for security. This was about 0745hrs on a saturday morning and it took almost half an hour to clear the slow moving queue. It did not help that a number of xray machines were closed. Very poor performance from Dublin airport.

The Aer Lingus lounge is directly above the Transatlantic departure area which is very handy, as is the fact that US Immigration is cleared in Dublin. There is a good range of bread, pastries, cheese, crackers, biscuits, fruit to make an acceptable continental breakfast. There is a limited range of reading material available. However it is a pleasant lounge and well worth the 20euro charge.

Boarding was called by rows, and being in row 14 ours was the last to be called. The Airbus 330-300 series is almost new and was immaculate. Cabin crew gave a warm welcome and there was ample overhead space for hand luggage on what was a fairly full flight. The seats are recaro designed, thin enough to maximise pitch and very comfortable for a long haul flight. The seats in economy are upholstered in green cloth and configured 2-4-2.

The flight deck announced an almost on time push back with a flight time over an hour less than expected.

Soft drinks are complimentary throughout the flight and alcohol is paid for. The bar service is offered prior to lunch and nice quarter bottles of wine are 5 euro each.

The lunch consisted of either chicken casserole or beef bolognaise along with bread rol. pasta salad, cookies and tea/coffee aftewrwards. I was quite impresssed with both the quality and quantity of the lunch.

I was particularly pleased with the cabin service: there was anelderly passenger (mobility impaired) and a number of small children. The crew went out of their way to ensure they were alright. Nothing was too much trouble for these wonderful staff.

About an hour before landing we had a scone and tea/coffee service.

I didn't make much use of the AVOD service but there was a good range of options.

The landing at JFK was sliky smooth, as was the entire flight.

Baggage was delivered within 10 minutes which was pretty good.

Overall I was very impressed with the service on offer from Aer Lingus. It is such a pity that their booking process will not cater for those tiresome passengers who wish to visit two cities.

JohnDub flew Aer Lingus Economy (short haul), on a A320-214 (11/10/2010 11:42)

EI-262 DUB-BHX] Firstly I feel the need to apologise to Aer Lingus for the previous scathing review of my last flight with them. This expereice has completely changed my opinion.

I was traveling to BHX for the weekend for a relations birthday. I arrived in DUB at 4.30 am for my 6.30 departure. I checked in at area 2 which was effortless. There was only one person ahead of me in the queue for the three check in desks. The check in agent was extremely polite and friendly. I presented my passport to her and she set about locating the booking. She asked all the usual check in questions and then queried if I had any seating prefrence IE: Forward, real aisle or window. I figured most people would choose front and I as hoped to sleep I selected towards th rear.

Boarding card in hand with seat 25a selected I presented her with my next query. I could see most of the news agent type stores where closed and I had no cigarettes on me, I asked if she knew of an open store and she directed me quite well. She offered me to return to her and she would give me one of hers had the shop not been open. A very friendly gestute I thought.

I made my way throught the extremely busy security area but despite the long quesues I was through and heading for starbucks withing minutes. Coffee and boarding card in hand I made my way to gat 306. The A320 was already on stand and staff at the gate waiting for passengers to beging arriving to board. About 30 mins before departure they began boarding in the usual EI way, Families with babies, persons of reduced mobility, special assistance and gold circle.

Boarding was also quick and painless.

Once on board I was delighted with my seat selection, everyone else was sat up front of the sparklingly clean A320 with only one gentleman three rows behind me and no one in front of or beside.

The crew where friendly, effeciant, courtious and professional. They seemed happy to be there, enjoyed their jobs and interacted well with PAX and maintained good cabin presence on this short flight. They couldntt do enough for everyone.

Landing in BHX was smooth and comfirtable.

The only thing that let down this flight was the BAA. They seemed completely bewildered at the idea of an aircraft arriving and poeple wanting to leave! I wont go on about that though as its not EI's issues and have come to expect nothing less than confusion and chaos from British airports!

On the return leg (EI- 277) excluding the usual horrendious boarding proceedure that BHX seems to enjoy(dont advertise which gate you will use until boarding has already commenced) the flight was exactly as outbound. Although a full flight, the crew where quick enought to have everyone fed and watered by the midway point.

Overall this was a very positive mind changing experenice for me, which given that I am stubborn as an old donkey, is no easy task. Well done Aer Lingus. Keep ip up.

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (02/10/2010 21:43)

DUB-LHR economy. EI 152 is the "red eye" Aer Lingus service from Dublin to London Heathrow, departing at 6.40am.

I booked the flight on-line adding lounge access and selected a seat in row 1 (additional cost, but well worth it). On line check in is available 30 hours onwards from departure, and as I had hand baggage only I arrived at Dublin airport and went directly to security. A number of additional screening machines are now available which swiftly dealt with the early saturday morning rush.

The Gold Circle lounge opens at 5.15am and offers a good range of pastries, breads, fruit and nibbles: the makings of a perfectly acceptable continental breakfast. I sampled the new red wine on offer: Fleur du Cap; full bodied and very naughty at that ungodly hour!

Boarding was from gate 310 which is the old "B" pier and only a short walk from the lounge.

Boarding was swift and the airbus A320 was immaculate. Cabin crew were very welcoming. Due to air traffic restrictions in Dublin we were unable to take advantage of the early boarding and sat onstand for about 15 minutes. However we made up lost time and landed on schedule.

I took advantage of the "Sky Cafe" and had a very tasty breakfast for 9 euro: sausage, bacon, black & white pudding, tomato, hash brown, juice, brown bread and tea. Hit the spot nicely!

As I had no luggage and was in the front row, I was deplaned very quickly and on my way to Central London in no time.

This was a very good flight and demonstrates the usual high standards one expecte from Aer Lingus. My sole quibble is that the lowest fares do not attract Gold Circle points, unlkie competitors who award a percentage of FFP points for even the lowest promotional fares.

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (31/08/2010 18:25)

DUB - LHR - DUB Monday 30th August.

The Aer Lingus website is very user friendly, acility.I found the fares for this Bank Holiday Monday were excellent value. As part of the booking process, Aer Lingus offers the opportunity for non Gold Circle Club members to book lounge access for 20Euro per person. This is good value and a welcome addition, as wel as generating anadditional revenue stream for the airline. It is also possible to book lounge access retrospectively through the manage booking facility. Doing so poses a small problem, however. When lounge access is booked at the time of making the flight reservation a lounge invitation is generated and sent by email. When booking retrospectively the only email sent is a duplicate of the original flight reservation with the addition of the note "EI Lounge". The lady in the Dublin Lounge had no difficulty in underatanding this, but I could see potential problems, for example if language was an issue.

I also took advantage of the advance seat selection facility and reserved 1A on both legs at a cost of 10euro each way. I like the front row as there is no seat back in one's face, as well as easy access and egress.

Armed with my pre-printed boarding passes, I left for Dublin Airport and was delighted to find that there was only a small queue at security. Within minutes I was airside, but as it was 0445hrs, I had a half hour to kill before the Gold Circle opened. Coffee and toast at one of the cafes did the job.

The Gold Circle lounge offers a range of pastries, bread, fruit, cheese, crackers and snacks. Quite enough to make an acceptable continental breakfast. I particularly like the Wedgewood beakers for the coffee. The only reading material is newspapers and the Aer Lingus in-flight magazine.

EI 152 boarded from gate 209 (the old A Pier) which is a short walk from the lounge.

As always, the cabin crew warmly welcomed pax on board, and (presumably due to the Bank Holiday) there was a very low load. The Airbus A320 was sparkling and the all economy cabin configured 3-3. The navy blue leather seats are very confortable with adjustable headrests which aid sleeping.

We pushed back at 0640 and after a short taxi were airborne. There was regular information from the flight deck, and miracle of miracles there was no congestion at Heathrow. After a very short taxi were on the airbridge leaving the aircraft. Pax with onward connections are now asked to remain onboard and are bussed to the flight connections centre. However, if the onward flight is from T1, it makes more sense to deplane there and then and re-enter security at T1.

On returning I noticed a new Aer Lingus seating area in what used to be the old duty free shop. A vast improvement on the seats beside the gates, but still a few minutes walk away. The Gold Circle lounge in LHR is right beside the departure gates.

The lounge is manned my Aer Lingus handling agents, Menzies. There is a range of snacks (sweet and savoury), cheese , crackers and fruit. There was a particularly nice red wine on offer, and a good range of beverages. The coffee is particularly good here. There is a small range of newspapers and magaines, but as I usually have a book to read, this wasn't a problem. The lounge was very quiet, and at one point I was the only patron.

Boarding for EI 183 was began around 2050, and we pushed back at 2110, punctual alost to the second. Once again, there was a warm welcome, and the Airbus A320 was identical to the one on which I flew earlier.

I didn't use the sky cafe outbound, but on the return I had a very tasty mexican chilli beef wrap. Good value at 5euro, and piping hot too.

The captain gave regular updates to pax, and we landed on time in Dublin, parking fter a short taxi at the old "B pier". This is where the majority of Aer Lingus London flights depart from and arrive at. It is a short walk to passport control and then to the arrivals hall. As I had hand baggage I didn't have to use the carousel so I cannot say how efficient it was.

This was a very good pair of flights: punctual, excellent service and value and the added benefit of lounge access was well worth the extra cost.

JohnDub flew Aer Lingus Economy (short haul), on a A320-214 (24/08/2010 16:28)

EI778 DUB-ACE August 16th EI779 ACE-DUB August 17th.

My party arrived in Dublin Airport well in advance of when we needed to, just because we're like that! Check in was smooth efficient and friendly. I was surprised by this as coming up to the trip there was some confusion about the exit row seats we had pre booked as EI changed the aircraft from A321 to A320. After some negotiation via email Aer Lingus agreed to move my booking to the seats I had paid for. We reached checked in one bag on moved on through security which was also quick. At this time no one could tell us what gate we where using so we stayed around the travel value area checking monitors.

Eventually we where directed to gate 204. Boarding was delayed by about fifteen minutes "due to the late arrival of the inbound aircraft". In English translates as we're late because we're late!!

Boarding was divided by forward and rear stairs and by row so therefore relatively quick and painless. The gate agent was OK, I got the impression she wasn't even looking at the boarding cards, and didn't even bother to tear it and give me my stub, instead leaving me with the full pass. The crew never checked either, although I did get a warm hello from them. I took my seat on a relatively new A320 which was clean, cool and comfortable. FA's proceeded to demonstrate their safety features but at no point was I asked/reminded that I would need to assist in an evacuation or advised how to operate the door. Simply told please read these cards on the seat back before we take off by a seemingly annoyed and mumbling FA. As a frequent flier this raised my eyebrow to the question, what else might they have neglected to bother doing.

Once airborne the crew....done nothing. For at least 90 minutes anyway. I made several trips to the forward WC during this time to investigate as the panini in the Sky Café menu did look rather appealing. I was surprised to see two of them sitting in their jump seats applying make up and gabbing about the forth coming X Factor auditions! Resigned to the packet of Oreos packed in my carry on I decided it was time to break out the portable DVD player. When the service did eventually begin I felt it was rushed. If anybody asked for anything it seemed to require a massive effort on the part of the FA's. My request for a panini was met with a sultry grunt. The rest of the flight was uneventful, maybe even mundane.

EI779 ACE-DUB. Again having arrived in ACE in plenty of time for the flight we headed straight for check in. By this time, and very much through no bodies fault except my own I picked up an arm injury. I had pre booked seats in row one for ease of exit on arrival in Dublin. As I now needed to keep my arm in a raised position I asked the agent would it be possible if the flight wasn't full to try to avoid putting anyone in the seat next to me. She didn't even look up, Just mumbled.....its full. Fair enough I though, It was worth a try. I passed though security quickly as it was very quiet and picked up some last minute duty free shopping. I could see the aircraft was already on the ground, clearly having arrived early from Dublin. I spotted the FA's in the duty free shop also. Despite the AC arriving early, and giving them almost a two hour turn around boarding commenced 20 minutes late. Boarding was slightly chaotic as the Cabin crew clearly where not expecting us. They where sitting in the first few rows of seats discussing their recent purchases, reading magazines and showing off a new dress one had just bought in the duty free stores. A worthy reason to delay the flight I'm sure!

Again it doesn't really get any better than this. The captain made a barely audible PA and mentioned something about Morocco. Eventually we took off a full 40 minutes late(keeping in mind the 2hr down time in ace). The FA's where much the same if not worse than the outbound sector. Rude, snobby, arrogant, and no where to be seen. In-flight service commenced on this older A320 after maybe 2hrs of flying. By this time I was numb with the cold and aching from the poor quality of the seats. Tough as old boots. Hard pale leather that definitely had seen better days with coffee stains. I tried to order my now traditional panini and was told.... we don't sell them. I pointed out that they did the previous Monday and that they are in the Sky Café menu. I asked if it was just a case of having none left. No, she retorted, I told you, we don't sell them and left!! No offer of anything else and I clearly had nothing better to do with my time than dream about eating ham and cheese paninis on planes the week before!! That was the last I seen of her for another hour.

Shortly before landing the crew again converged around the forward galley, this time for grapes a chat and wait for it....yes a ham and cheese panini! Gutted as I was I kept my opinion to myself!

We landed without further incident and as I stood waiting to disembark the dispatcher came aboard and asked if anyone had required special assistance. The FA simply said I have no Idea and walked away. Even just from being a passenger on the plane I knew of two people in wheelchairs who required a lift off. Something she would have known if she'd bothered to check the paperwork.

The last straw had to be when leaving the plane there was no FA at the forward door to bid us farewell. A small thing in reality but I have never come across this on any airline ever! They just opened the door and let us off. No marshalling of passengers, just left to navigate ourselves around the airside area through the rush hour of small airport vehicles and taxiing aircraft.

Baggage was out so quickly it was dumped onto the conveyor belt and falling off before we got there. Guess who else was there, the crew. Clearly didn't hang around to long to get the airport before their passengers!!

Overall a very disappointing experience. Will avoid EI in future unless no other choice is available. Absolutely ashamed to call them our national airline. Ryanair would do a better job.

I also feel I must apologise for the rant that is this review. Normally I'll dole out the credit where its due, see my other reviews! But in this instance, there was just none due.

And all this from cabin crew who are threatening to call strike and disrupt thousands of people because they are over worked and don't get enough breaks!! I think not!

PJordan flew Aer Lingus Economy (short haul), on a A321-211 (29/07/2010 12:33)

DUB-LHR EI 158. I had preselected my seat (1A), I find the speedy exit well worth the cost. Checking in on line the previous day, I had my boarding pass and lounge access pass when I arrived at Dublin Airport, and having hand luggage only I proceeded to security which was very swift indeed. In no time at all I was at the Aer Lingus Gold Circle lounge.

Non members of the Gold Circle (FFP programme) can now buy lounge access at a reasonable cost of 20euro. There was a good selection of pastries, breads, scones, crackers, cheese, fruit and biscuits. Quite adequate for a continental breakfast. The coffee is quite good too. I was more than happy to pay this fee as the lounge is very pleasant to relax whilst awaiting boarding.

My flight boarded from gate 204: this is the old "A" pier and isn't too far a walk from the lounge. Boarding had begun when I reached the gate, and was swift due to steps being used at the front and rear doors.

The aircraft was an Airbus A321 in full economy. Seats are in a 3-3 configuration and very appealing in dark blue leather. I particularly like the adjustable headrest which makes sleeping easier. The cabin was very clean and crew very welcoming.

The usual sky cafe is offered during the flight, but I was sound asleep and did not partake this time.

Heathrow was a little busy and we had to enter a holding pattern for about 15 minutes, this gave a good view of London from on high!

All told this was a very pleasant flight, and the added bonus of being able to have lounge access (at a fee) was very worthwhile.

PJordan flew Aer Lingus (22/07/2010 08:35)

DUB-CDG-DUB Economy.

I had booked there flights on the Aer Lingus website and availed of the opportunity to select (at additional cost) our preferred seats. Aer Lingus allow online check in from 30 hours prior to departure time. I availed of this option in the expectation that there would be little delay at the bag drop off desk. Sadly, this was not the case as there was almost a 20 minute wait to drop off our (again paid for) luggage.

Security checks at Dublin Airport were quite efficient, despite the large numbers of pax travelling, something I didn't expect on an early Sunday morning.

EI 520 departed from what used to be called the b pier. This is a short distance from the security screening and main shopping area, and very welcome at such an early hour!. The Airbus 320 was immaculate and cabn crew very welcomng as is the Aer Lingus norm. The dark blue leather seats are very comfortable and have adjustable headrests which greatly assist sleeping.

All Aer Lingus short haul flights are economy class and seats are 3-3 throughout the A320. We departed on time (0700 hrs) and landed ahead of schedule. Baggage was delivered just after 0945, which was our scheduled landiong time. Well done all on that front.

Food and drink are no longer complimentary but there is a good range for sale on board. My wife and I had the cooked breakfast which was good value (9euro) and hit the spot.

Returning on 21st July, I was a little concerned to note that this coincided with a strike by Air Traffic controllers im Paris. I telephoned Aer Lingus, and after a couiple of minutes listening to a recording of various options I spoke to a very helpful staff member who said that my flight would be ok, but an earlier one had indeed been cancelled. I also asked if my reserved seats remained, and was informed that the seats we had paid for were secure.

Again, I checked in on line intending to drop off our bags at CDG. In view of action by air traffic controllers, and the possibility of large numbers of disrupted passengers, we decided to leave for the airport earleir than planned. Our flight EI529 was scheduled to depart @ 2125 hrs, and we arrived at CDG shortly after 1730hrs. I was delighted to note that there were no crowd as I had expected and we had a very pleasant meal at a restaurant adjacdent to the Aer Lingus check-in area. At approximately 1830, a queue had begun to form, which we decided to join even though the desk had not opened. I didn't see a dedicated desk for Gold Circle (Aer Lingus' FFP) , this seems to be another dilution of their FFP programme.

Swissport are Aer Lingus handling agents at CDG. One gentleman opened a desk shortly after 1830 and began to check in some pax. He was joined by two others after about a quarter of an hour. It took half an hour for us to reach the desk,and were informed that due to an aircraft change, our selected seats no longer existed. I explained that I had paid for these particular seats and whilst understandng that a larger aircraft was necessary to accomodate the pax form the earlier (cancelled) flight, I would appreciate seats similarly located. The agent offered 12 H & 12K which he said were exit seats, and I gratefully accepted this.

Passport control at CDG (Terminal 1)was dreadfully slow. Only one of the booth was manned, resulting in another lone queue and another half hour wait. When my wife and I finally approached the passport control booth, the officer barely glanced at our passports.l He was more concerned at the mobile phone he was using at the time. Having had to queue for half an hour for what I assumed to be a necessary security procedure, I was very concerned to note this serious breach of security.

The duty free shopping in CDG is reasonable, and we made a couple of purchases before going to our departure area. As expected, there was yet another queue for security screening! From the time we joined the queue to check in to arriving at the gate took 90 minutes. This was the stuff of nightmares and marred what was an otherwise wonderful trip to Paris. How much of the delay is due to the air traffic controllers action, I dont know but I would have expected additional check in staff to deal with the eatra pax and at the very least, full manning at passport control.

EI 529 boarded on time, and rearmost rows were called first, along with pax needing special assistance.

The A330 is normally used for transatlantic flights and is a two class aircraft. The first 4 rows are business class and are 1-2-1 confuguration. The remaining seats are 2-4-2, with the exception of row 12 which is 2-3-2. There is a central bulkhead which has two bassinettes for small children.

I was somewhat annoyed to find that the promised "exit seats" were not exit seats at all. In fact, because of the intrusion of equipment underneath the seat in front of me, I had possibly the worst seat in the plane. I drew this to the attention of a flight atendant who said he would see what he could do for me when the palne was fully boarded. He pffered me the option of an exit row at the rear of the plane, which would have meant being amongst the last to disembark, so this option was a non runner. I fully accept the right of Aer Lingus to overwrite seal allocation for operational reasons, but to take money for such a service and then refuse to refund those fees is wholly dishonest and not worthy of an airline such as Aer Lingus.

The seats on the A330 are designed by Recaro and are very comfortable indeed.

We pushed back pretty much on time, and the Captain kept us fully informed of our progress.

The return flight was very comfortable, most likely because of the larger aircraft.

Overall this was a very enjoyable pair of flights, marred only by the horrendous experience at CDG, which is not entirely the fault of Aer Lingus.. Whilst I applaud Aer Lingus for taking the necessary action to get passengers to their destinations, and the sunsequent overwriting of seat selection is wholly understandable, any fees so incurred should be refunded)

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (30/04/2010 20:13)

Dublin-Paris CDG return. These flights are the ones rescheduled due to volcanic ash disruption. Having already selected and paid for an entire row of seats (4 adults, 2 children and 1 infant), I checked in on-line and had boarding passes printed for the outward leg which was very convenient.

The bag drop was very efficient and the gentleman who dealt with us was very helpful.

An added bonus at Dublin airport was being offered the express business class security screening: with an assortment of small children and baggage this was very welcome.

This flight departed from the D pier ( I can't recall the new number).

Boarding was called and as we had small children were invitied to board before the main body of pax. The aircraft was an Airbus 320 and appeared new. Seats were grey leather, made by recaro, very confortable and the entire aircraft was very clean. During the flight we had breakfast which is good value at 9euro. Staff were very helpful and welcoming.

Landing in CDG was slightly more stressful. The pushchair (for two small children) was meant to be delivered to the aircraft immediately on landing. It didn't arrive so we had to carry the two little ones AND their asorted bags through to the baggage collection area. This is a long trek abd the pushchair arrived a good 10 minutes after the last bags. Not good, CDG.

I tried to check in online for the return flight but the Aer Lingus website advised that this was not possible. Not having any specific information I telephoned their helpdesk. After a lengthy wait I spoke to an agent who informed me that as we had an infant in our party, on-line check in was not available going out of Europe. Loth as I am to appear churlish, it cost a tenner to make this call for information which could easliy be flagged on Aer Lingus' website.

The check-in at CDG was handled by Swissport who were very efficient and friendly. The "immediate delivery sticker" was put on the pushchair.

Armed with boarding passes we made our way to departures and proceeded to the gate. The departure area was bright and airy with plenty of space for the children to play. The incoming flight was early as was our boarding. As before we were invited to board first. We had an early pushback and were airborne before our scheduled time. This aircradft was a slightly older A320 with blue leather seats. Cabin crew were very welcoming and the aircraft was very clean. Both A320s were all economy and configured 3-3 throughout.

On both flights, pax were kept well informed by the captain. We landed slightly ahead of schedule but this was negated by having to wait for our stand to become vacant.

On landing in Dublin we were delighted to find the pushchair beside the steps waiting for us. We waited for the majority of PAX to disembark before doing so ourselves in the hope that this would minimise the wait in the baggage hall. This proved fruitless as there was a lengthy wait for the bags to arrive on the belt.

Overall this trip was very enjoyable and despite having two very young children were made very welcome by Aer Lingus. Taking into account the way we were dealt with by the company in terms of the volcanic ash situation I would have no hesitation in flying Aer Lingus again.

planelover29 flew Aer Lingus Economy (short haul), on a A320-214 (22/04/2010 12:43)

PJordan flew Aer Lingus (18/04/2010 16:20)

Dublin-ParisCDG April 2010.

This review concerns flights which were cancelled, however I believe the excellent response from Aer Lingus deserves to be highligted.

As we all know, the volcanic ash situation has disrupted coiuntless pax and resulted in huge revenue losses for airlines. This weekend (Sunday 18th April) my wife, daughters and grandchildren were meant to go to Disneyland Paris, but as we all know nobody was flying anywhere.

Aer Lingus' website was very informative and offered the option to check the status of individual flights.

Not only that, but Aer Lingus also offered the opportunity to change bookings affected by the disruptions and for no additonal charge. Given the nature of the situation and the huge cost to the aviation industry, this is a very good customer care.

I was left with only one small issue; I had originally boked adjoining seats for all the family and was anxious to ensure the same on the new flights. No problem whatever, and even though I was quite happy to pay the small charge for doing so, this also was waived on the basis that I had already paid for these seats.

I have been critical of aspects of Aer Lingus' operation in the past but this experience places them way ahead of the competition. Well done and a sincere thank you from a grateful family.

AlphaDeltaFlyer flew Aer Lingus Economy (short haul), on a A320-214 (13/04/2010 17:02)

edutu111 flew Aer Lingus Economy (short haul), on a A321-211 (01/01/2010 15:20)

planelover29 flew Aer Lingus Economy (short haul), on a A321-211 (16/11/2009 23:12)

it stunk

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (16/11/2009 01:04)

LGW DUB 09 November 2009

Having checked in online, I expected to be able to go to the Aer Lingus area at LGW and drop off our checked-in (and paid for) bag. Not so easy, there was a computer glitch which shut down all the system. It was a good 10 minutes before we were able to drop off the bag and proceed through a very quiet security area in search of the Aer Lingus lounge. This used to be the very pleasant Servisair Ashdown loiunge but is now Gatwick No1. I feel that the move was due to a better contract rate, it was certainly not due to the lounge facilities: poor range of newspapers amd magazines, the only food on show was a limited range of nuts and fruit (with no plates to put them on) and a jug of tired looking water. Everything elas had to be gotten from the bar staff, who displayed a propensity to favour those who ordered paid beverages from the list. Even a humble coffee had to be so ordered, and then the machine was out of order according to one guest.

There was a limited range of cooked to order food: we had pizzas which were the same size as the old "45" singles, and about as flavoursome.

The only redeeming feature of this lounge was the view of the apron.

From looking at the screens I discovdered that my flight was delayed by about 20 minutes, not a problem at all except that I can only wonder had I not made the discovery whether the lounge staff would have noticed and informed me. As it happened, we culd see the inbound aircraft taxing to the Gate (immediately in fornt of the lounge window) which gave us a good indication of when to board. Before aircraft had even come to a halt, I asked one of the staff for a drink; I was told that I would not have time owing to the 15 minute turnaround time! What rubbush, at that point the aircraft was still moving. It seemed like a perfect excuse to avoid having to pour me a glass of wine.

That said, my wife and I left the lounge and proceeded to the boarding gate at which we waited for some minutes before boarding. Unusually (for Aer Lingus) the initial boarding call included one to Gold Circle members to board at will.

The aircraft was the usual Aer Lingus Airbus 320 series, and was spotlessly clean. The Captain apologised for the delay, and expected to make up some of the lost time on route. This he did, and we landed only a few minutes past our scheduled time.

The cabin crew were very welcoming and gave a superb service. We had a couple of glases of Champagne (to mark our wedding anniversary) and availed of some of the good value on-board shopping.

We had pre-booked seats 8D & 8E for the nominal charge of 3euro per seat, which I felt to be excellent value. There was quite enough pitch and elbow room for the short flight.

Overall this trip began dismally with baggage and lounge issues. However once on board the usual Aer Lingus high standard of customer service prevailed, making for a very pleasant journey.

PJordan flew Aer Lingus Premier, on a A330-202 (29/09/2009 11:07)

MCO-DUB Business cabin (economy service). The new lie flat seats can be added to a ticket at a price of 275Euro per seat per flight. Although economy cabin service is only available I feel it to be money well spent. As a Gold Circle member I was able to upgrade using my points.

The cabin is laid out 2-2-2 and the quality of the new seat is amazing, compared to the older version. Plenty of stowage space for books, drinks, etc and a nicesize table for eating. Meal service was very good, and I thoroughly enjoyed my meat and two veg.

Normally I am a poor sleeper at the best of times, but once I laid my seat back, I managed a good 4 hour nap which went a long way to reducing jet lag.

As a premium economy product, the business class seats are well worth the cost. Given the keen business class prics Aer Lingus curently offer on other transatlantic routes, their business product is excellent value.

PJordan flew Aer Lingus Economy, on a A330-301 (19/09/2009 02:04)

DUB-MCO Economy class. This was a new aircraft and the economy seats were in a 2-4-2 configuration, with the exception if the first row in economy (11, I think): this 2-3-2 at a bulkhead. Very handy for small children as there was ample space for a makeshift cot. For adults, there was the bonus of so seatback in your face, and a little eatra legroom.

My wife and I were in row 11A & 11C. The seats appeared thinner than those on the older Airbus fleet, but being designed by Recaro were surprisingly comfortable for the 11 hour flight.

Legroom and pitch were reasonable, though not a great deal more than on short haul aircraft.

The new In-flight entertanment is very comprehensive, but being an avid reader I didn't make much use of it, aside from having a laugh at Fawlty Towers.

Overall a good service direct from Dublin to Orlando, but arriving at Orlando is a logistical nightmare: immigration is fairly swift, but who in heavens name do pax have to collect their luggage from one belt, drop it at another and have to wait over half an hour for it to be delivered. There's a recession on folks, MCO isn't the only airport in the area.

puremule flew Aer Lingus Economy (short haul), on a A320-214 (31/07/2009 15:43)

I really enjoy Aer Lingus short haul economy. Very comfortable leather seating with reasonable recline. Cabin crew with newspapers for sale as well as the usual food offerings (paid). Excellent duty free for destinations outsude the EU. Shortcomings are the toilets and the cabin crew can be a bit grumpy in the mornings.

DavidSamuelThompson flew Aer Lingus Economy (short haul), on a A320-214 (28/07/2009 12:33)

Very good airline. Nice cabin with leather seats. Flew BFS-BCN-BFS , And as soon as I got home I booked with them again to fly to Tenerife from Belfast A+ , Departed and Arrived 10 minutes early , the only downside is no IFE.

PJordan flew Aer Lingus Economy (short haul), on a A320-214 (18/03/2009 00:04)

All Aer Lingus short haul flights are on Airbus 320/321. Seats are blue leather and are nicely shaped with adjustable headrests which support one's neck whilst sleeping.

I usually book one of the forward rows as I like sitting near the door, I consider the 10Euro fee well worth the money. Row 1 is possible the best as there is a large space between the bulkhead and one's face, very useful when reading a broadsheet.

mmolloy flew Aer Lingus Economy (short haul), on a A321-211 (27/02/2009 14:35)

Dublin to London Heathrow in the Airbus 321, in window seat 31F - rows are configured 3-3 (ABC-DEF). Seats are navy-blue leather and are perfectly comfortable, though the recline is not particularly big as you would expect. Seat pitch is reasonable and there is a grey plastic fold-out tray in the seat in front and a leather magazine rack beneath. The emergency rows are 10 and 24 and offer more legroom. In particular there are no seats 9A, 9F, 23A or 24F so 10A, 10F, 24A and 24F are the seats to go for - of these, 10A and 24A are the best because the air crew sit in the spaces where 9F or 24F would be during take-off and landing. Toilets/galleys are located behind row 36 so it's best not to sit here. Overall a pleasant short flight with good service.

mmolloy flew Aer Lingus Economy (short haul), on a A320-214 (27/02/2009 14:25)

London Heathrow to Dublin in the 29-row Airbus 320, in aisle seat 18C - rows are configured 3-3 (ABC-DEF). Seats are navy-blue leather and are perfectly comfortable, though the recline is not particularly big as you would expect. Seat pitch is reasonable and there is a grey plastic fold-out tray in the seat in front and a leather magazine rack beneath. There is little too choose between all the seats on the plane - the emergency rows are 12 and 13 and there is slightly more legroom with these, though this is only marginal. Toilets/galleys are located at the front and back of the plane so it's best not to take the first couple and last couple of rows. Staff serve from the front and the back simultaneously so the middle rows 14-16 are the last to get served. Disembarking is from the front only. Overall a pleasant short flight with good service.